Last Updated: June 2025
Welcome to KargoHero! These Terms and Conditions (“Terms“) govern your use of our international shipping services (“Services“) and website (“Site“). By using KargoHero, you agree to be bound by these Terms.
KargoHero is an international shipping agency offering parcel forwarding, freight, and delivery services across multiple countries. Our mission is to ensure the safe, reliable, and efficient transportation of your goods worldwide.
You must be at least 18 years old, or have the legal capacity to enter into a binding agreement, to use our Services. By using KargoHero, you confirm that you meet this requirement.
You agree not to ship any items that are prohibited by international law, destination country regulations, or KargoHero policies. These include (but are not limited to):
We reserve the right to inspect and refuse any shipment deemed unsafe or illegal.
It is your responsibility to ensure compliance with customs and import laws of the destination country. KargoHero is not responsible for delays, confiscations, or penalties due to customs issues. Any duties, taxes, or import charges are the sole responsibility of the receiver.
We handle your shipments with care, but estimated delivery times are not guaranteed. Delivery times may vary due to:
Shipping rates and availability are subject to change without prior notice.
KargoHero is not liable for any indirect or consequential losses unless additional insurance was purchased and confirmed in writing. Claims must be submitted within 7 days of delivery (or expected delivery), along with supporting documents.
As a user, you agree to:
All payments must be made in full before shipment dispatch unless agreed otherwise. We accept various payment methods listed on our website. Shipments may be withheld pending payment clearance.
To the fullest extent allowed by law, KargoHero’s liability is limited to the lesser of:
All content on the KargoHero website — including logos, graphics, text, and software — is owned by KargoHero and protected under intellectual property laws. No part may be copied or reused without our written consent.
We may update these Terms at any time. Changes will be effective upon posting to the Site. Your continued use of our Services constitutes acceptance of those changes.
These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.
If you have any questions or concerns, please contact:
KargoHero Support Team
Email: kargohero@gmail.com
Phone: +60 11-15128816
Website: https://kargohero.com
